What You Get
Access to international orders, 24/7 support, and payouts twice a month.
Step 1. Collect Documents and Data
Company details
Full name of the authorised executive (for contract signing)
Executive’s e-mail (to receive the contract)
Manager’s e-mail (responsible for orders and communication)
Manager’s phone number (for urgent issues)
Contact for pricing
Company registration address
Payment details (choose one option)
SEPA (Europe): Account holder, account holder’s registration address, IBAN, SWIFT
SWIFT (International): Account holder, account holder’s registration address, IBAN, SWIFT
Payoneer: E-mail registered with Payoneer (USD only)
The bank account must be in your company’s name. Alternatively, the account holder must be the same person listed on the registration document (licence).
Required documents
Extract from the official register (or link to the online register)
Licence/permit to provide transport services (all vehicles)
Passport/ID of the authorised signatory with specimen signature
Passenger & vehicle insurances (all vehicles) + public liability insurance
Vehicle registration certificate for each car
Fleet and driver data
For each vehicle: make/model, year, class, capacity (pax/luggage), VIN/registration plate, A/C availability, photos
For each driver: full name, contacts, photo, language(s), experience, acknowledgement of service standards
Step 2. Get Access and Add Your Fleet
Create roles for the service head and dispatchers; add drivers and vehicles.
Check class and SLA compliance (Economy/Comfort/Minibus — usually up to 7 years; Business/Premium — stricter, up to 5 years, extended features).
Use the Cars section in the Partner Dashboard and the vehicle classes guide to avoid misclassification: https://kiwitaxi.com/agent.php/help/classes-of-vehicles.
Step 3. Complete a Short Onboarding (30–60 minutes)
We’ll show how to use the Partner Dashboard and answer questions.
Dispatcher: assigning drivers, monitoring statuses, escalating to Support when deviations occur.
Driver: contact the client 24 hours before pickup; meet strictly at the voucher meeting point; nameplate; help with luggage. If the client doesn’t respond: call; if still unreachable — message Support.
Driver App: orders, statuses, geolocation, convenient No-Show registration.
Step 4. Set Prices and Routes
Two ways to start:
Manual setup — set a price for each route.
Bulk prefill — quickly set starting prices that maximise orders (you can adjust later).
Pricing rules
The price is per transfer; it does not depend on day/time/payment method.
Included: meeting with a nameplate; paid waiting — 90 min at airports (+ 30 min added to flight delay) or 15 min from rail/bus stations, piers, hotels; toll roads/tunnels/borders/paid hub entries; water taxi if part of the route.
Prices for add-ons (child seat, water, ski equipment, etc.) are set separately in the Partner Dashboard.
If you can’t perform a route — disable it in Pricelist by marking X for that route.
If you can’t provide a specific class on a route, disable that class in the dashboard.
Step 5. Receive Your First Order
Orders are assigned automatically: an up-to-date fleet and a high rating increase your share of requests.
Maximum time to accept or decline an order: 12 hours.
You can cancel an accepted order only within 10 minutes from acceptance.
Check the voucher: meeting point, comments (e.g., “No flight tracking”), time accuracy, add-ons.
Print a meeting sign with the logo and passenger name — or download to a tablet.
Step 6. Airports & Waiting (How to Count)
Delay < 30 minutes: waiting start shifts by the delay duration.
Delay > 30 minutes: waiting starts 30 minutes after the scheduled arrival; total waiting — up to 90 minutes.
Early arrival: agree a new meeting time with the passenger and Support.
Flight cancellation: prepare documents to register a No-Show.
Step 7. No-Show & Incidents (What and When to Send)
If you couldn’t meet the passenger:
Contact the passenger at the start of the waiting period.
Inform Kiwitaxi Support.
Within 3 business days, send proofs: GPS report; screenshots of calls/chat (number, date, time); photo with the nameplate at the meeting point showing local time; optionally a parking ticket or confirmation from the hotel/airport.
SLA & discipline: check e-mail daily; provide incident information within 72 hours. Repeated violations/ignored requests reduce your rating and order flow and may lead to termination of cooperation.
Launch Checklist (1 page for the office)
Documents & data
[ ] Legal docs and licences collected • [ ] Payout details added • [ ] Cars and drivers added with full data and photos (no stickers)
Onboarding
[ ] Dispatcher practiced: assign/replace, escalate, voucher • [ ] Drivers briefed: 24-hour contact, nameplate, luggage, conduct • [ ] Driver App installed and tested
Prices & routes
[ ] Pricelist created: manual or bulk (Kiwitaxi recommendation) • [ ] Price includes waiting, tolls, add-ons, water taxi • [ ] Out-of-date routes/classes disabled
First order
[ ] Decision within 12 hours • [ ] Voucher checked • [ ] Comments and add-ons considered • [ ] Meeting sign ready • [ ] Client contacted per policy
Airport/waiting
[ ] Waiting calculated correctly for delays/early arrivals • [ ] Support notified if no response
No-Show/SLA
[ ] Materials collected ≤ 3 business days (GPS, screenshots, photo) • [ ] E-mail replies ≤ 72 hours
Finance & Monitoring
Payouts — twice a month (see the Balance tab).
Service quality and controls — see the Statistics tab.