Skip to main content

Quick Start with Kiwitaxi

A
Written by Anastasia Lowell

What You Get

Access to international orders, 24/7 support, and payouts twice a month.

Step 1. Collect Documents and Data

Company details

  • Full name of the authorised executive (for contract signing)
    ​

  • Executive’s e-mail (to receive the contract)
    ​

  • Manager’s e-mail (responsible for orders and communication)
    ​

  • Manager’s phone number (for urgent issues)
    ​

  • Contact for pricing
    ​

  • Company registration address
    ​
    ​

Payment details (choose one option)

  • SEPA (Europe): Account holder, account holder’s registration address, IBAN, SWIFT
    ​

  • SWIFT (International): Account holder, account holder’s registration address, IBAN, SWIFT
    ​

  • Payoneer: E-mail registered with Payoneer (USD only)
    ​
    ​

The bank account must be in your company’s name. Alternatively, the account holder must be the same person listed on the registration document (licence).

Required documents

  • Extract from the official register (or link to the online register)
    ​

  • Licence/permit to provide transport services (all vehicles)
    ​

  • Passport/ID of the authorised signatory with specimen signature
    ​

  • Passenger & vehicle insurances (all vehicles) + public liability insurance
    ​

  • Vehicle registration certificate for each car
    ​
    ​

Fleet and driver data

  • For each vehicle: make/model, year, class, capacity (pax/luggage), VIN/registration plate, A/C availability, photos
    ​

  • For each driver: full name, contacts, photo, language(s), experience, acknowledgement of service standards
    ​
    ​

Step 2. Get Access and Add Your Fleet

Create roles for the service head and dispatchers; add drivers and vehicles.

Check class and SLA compliance (Economy/Comfort/Minibus — usually up to 7 years; Business/Premium — stricter, up to 5 years, extended features).

Use the Cars section in the Partner Dashboard and the vehicle classes guide to avoid misclassification: https://kiwitaxi.com/agent.php/help/classes-of-vehicles.

Step 3. Complete a Short Onboarding (30–60 minutes)

  • We’ll show how to use the Partner Dashboard and answer questions.
    ​

  • Dispatcher: assigning drivers, monitoring statuses, escalating to Support when deviations occur.
    ​

  • Driver: contact the client 24 hours before pickup; meet strictly at the voucher meeting point; nameplate; help with luggage. If the client doesn’t respond: call; if still unreachable — message Support.
    ​

  • Driver App: orders, statuses, geolocation, convenient No-Show registration.
    ​
    ​

Step 4. Set Prices and Routes

Two ways to start:

  • Manual setup — set a price for each route.
    ​

  • Bulk prefill — quickly set starting prices that maximise orders (you can adjust later).
    ​
    ​

Pricing rules

  • The price is per transfer; it does not depend on day/time/payment method.
    ​

  • Included: meeting with a nameplate; paid waiting — 90 min at airports (+ 30 min added to flight delay) or 15 min from rail/bus stations, piers, hotels; toll roads/tunnels/borders/paid hub entries; water taxi if part of the route.
    ​

  • Prices for add-ons (child seat, water, ski equipment, etc.) are set separately in the Partner Dashboard.
    ​
    ​

If you can’t perform a route — disable it in Pricelist by marking X for that route.

If you can’t provide a specific class on a route, disable that class in the dashboard.

Step 5. Receive Your First Order

Orders are assigned automatically: an up-to-date fleet and a high rating increase your share of requests.

  • Maximum time to accept or decline an order: 12 hours.
    ​

  • You can cancel an accepted order only within 10 minutes from acceptance.
    ​

  • Check the voucher: meeting point, comments (e.g., “No flight tracking”), time accuracy, add-ons.
    ​

  • Print a meeting sign with the logo and passenger name — or download to a tablet.
    ​
    ​

Step 6. Airports & Waiting (How to Count)

  • Delay < 30 minutes: waiting start shifts by the delay duration.
    ​

  • Delay > 30 minutes: waiting starts 30 minutes after the scheduled arrival; total waiting — up to 90 minutes.
    ​

  • Early arrival: agree a new meeting time with the passenger and Support.
    ​

  • Flight cancellation: prepare documents to register a No-Show.
    ​
    ​

Step 7. No-Show & Incidents (What and When to Send)

If you couldn’t meet the passenger:

  1. Contact the passenger at the start of the waiting period.
    ​

  2. Inform Kiwitaxi Support.
    ​

  3. Within 3 business days, send proofs: GPS report; screenshots of calls/chat (number, date, time); photo with the nameplate at the meeting point showing local time; optionally a parking ticket or confirmation from the hotel/airport.
    ​
    ​

SLA & discipline: check e-mail daily; provide incident information within 72 hours. Repeated violations/ignored requests reduce your rating and order flow and may lead to termination of cooperation.

Launch Checklist (1 page for the office)

Documents & data

[ ] Legal docs and licences collected • [ ] Payout details added • [ ] Cars and drivers added with full data and photos (no stickers)

Onboarding

[ ] Dispatcher practiced: assign/replace, escalate, voucher • [ ] Drivers briefed: 24-hour contact, nameplate, luggage, conduct • [ ] Driver App installed and tested

Prices & routes

[ ] Pricelist created: manual or bulk (Kiwitaxi recommendation) • [ ] Price includes waiting, tolls, add-ons, water taxi • [ ] Out-of-date routes/classes disabled

First order

[ ] Decision within 12 hours • [ ] Voucher checked • [ ] Comments and add-ons considered • [ ] Meeting sign ready • [ ] Client contacted per policy

Airport/waiting

[ ] Waiting calculated correctly for delays/early arrivals • [ ] Support notified if no response

No-Show/SLA

[ ] Materials collected ≤ 3 business days (GPS, screenshots, photo) • [ ] E-mail replies ≤ 72 hours

Finance & Monitoring

Payouts — twice a month (see the Balance tab).

Service quality and controls — see the Statistics tab.

Did this answer your question?