1. Purpose
A brief explanation for the driver and the partner’s administrator on where to get the Kiwitaxi Driver app, how to sign in, and how to work with order statuses.
2. Where to download
Android: the Kiwitaxi Driver app on Google Play. Publisher — IT Travel LP.
iOS/iPadOS: the Kiwitaxi Driver app on the App Store. Publisher — IT Travel LP.
Search by the name “Kiwitaxi Driver” and the publisher IT Travel LP in the official stores.
3. Requirements and permissions
The app uses the internet and geolocation (for correct operation of statuses and orders). Allow notifications.
4. Access and sign‑in
To start, you need the driver’s phone number, the company ID, and a password. After signing in, check that your profile and the vehicle card contain up‑to‑date data.
5. Quick start
Sign in to the app → allow location and notifications.
Open the list of orders, review the details and the meeting comments.
Before the trip, contact the customer if needed (chat/calls are available from the order card).
6. Status system (basics)
Why statuses: they record the stage of order fulfillment and trigger internal timers/notifications/accruals.
How to change a status: open the order → select the next available status → confirm the action. If the status doesn’t change, check your internet connection/update the app.
Sequence of statuses: shown in the app for each specific order and depends on the scenario (airport/address, waiting, etc.). Follow the on‑screen prompts.
Meeting rules and no‑show (brief):
Monitor arrival/flight time, arrive at the meeting point on time, stay in touch with the customer.
Have a name sign (A4/tablet) when meeting at airports and in high‑traffic areas.
If the customer doesn’t show up: call the number from the voucher, notify Kiwitaxi before the paid waiting time ends, and collect proofs (GPS/name sign photo/call log screenshots) — this is important for correctly recording a no‑show.
7. FAQ — short
Where can I get a name sign? The template is available in the voucher, in partner materials, or from Support upon request.
No push notifications / I don’t see a new order. Check notification and battery‑saver permissions, network stability; restart the app.
The status doesn’t change. Check the internet, update the app, try again later. If it repeats, contact Support.