How are vouchers delivered, updated, and how can I access driver contact details for my bookings?
When booking a transfer with Kiwitaxi, understanding the process for receiving and updating vouchers, as well as accessing driver contact details, is essential. Below is a comprehensive guide to help you navigate these processes.
Overview of Voucher Delivery
After completing your booking and payment, Kiwitaxi automatically sends a voucher to confirm your booking. This voucher includes all the essential trip details.
Updating Vouchers for Travel Detail Changes
If your travel details change (e.g., flight number, arrival time, or date), you should provide the updated information to Kiwitaxi.
Kiwitaxi will confirm the changes with the carrier and send you an updated voucher reflecting the new details.
Always keep the latest version of the voucher as your booking confirmation.
Accessing Driver or Dispatcher Contact Details
24 hours before your trip, Kiwitaxi will send you the driver’s contact information via email. This information will also be included in your voucher.
Before the transfer, the driver will contact you directly to provide detailed meeting instructions.
For dispatcher contact details, check your voucher and email one day prior to the transfer for the most up-to-date information.
Customer Responsibilities
Regularly check your email and voucher for updates, especially as your travel date approaches.
Ensure you have the latest version of your voucher, as it serves as your booking confirmation and contains the most accurate details.
By following these steps, you can ensure a smooth and hassle-free transfer experience with Kiwitaxi.