There are two ways to cancel the booking:
in your personal account, at least 24 hours before the trip (to get there click on personal account in the email that we sent you and set the password);
by contacting the support team, if there is less than 24 hours before your transfer
Important note: in case of an urgent cancellation we will not be able to refund you the prepayment. Free cancellation period is stated in the email and on the page of Change/cancellation of booking.