You may cancel your booking and receive a full refund for standard bookings, depending on the tariff chosen, as follows:
within 5 hours before the transfer for the class 1 vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax),
within 24 hours before the transfer for the class 2 vehicles (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax). For bookings made under the '+Free Cancellation at Any Time' tariff, cancellations can be made as close as 1 minute before the pickup time, though any applicable service fees will not be refunded.
If you cancel your booking less than 24 hours before its beginning, penalties can be applied according to Terms and Conditions. Note that the applicable penalties or withheld service fees may vary based on the chosen tariff and timing of the cancellation.
You will receive a refund in the same way you paid for your booking within 5-7 bank days.