There are several reasons why commission may not be received.
Most likely, you didn't log in to your Personal Account and made these transfers as a regular user. Please make sure you are logged in. The URL of the page should contain https://b2b.kiwitaxi.com
You can access your Personal Account on the Kiwitaxi website.
It's also easier and quicker to access your personal account using the direct link: https://b2b.kiwitaxi.com/agency/login Add it to your browser bookmarks so that it's always at hand.
The net rate is set in your account, so no commission is added to your balance. To learn more about the Net Tariff rules, please follow the link.
